General
Allows the administrators to add a specific time zone and location address, which will be displayed on the overview map. This is done by manually entering the location address and selecting ‘ save centre and zoom’.
Alerts
The type of information available in this section is:
ARC Escalation policy
As an administrator of the dashboard you can add your own escalation policy. Once added this will be visible on the alert page once a controller assigns themselves to a user alert.
Alert Incident type
This allows you to create additional preset alert types
Time to deal with an alert
You can set the time in minutes that a controller has to deal with the alert before it is added back to the stack on the alerts overview page
Controller Alert Limit
This will display the maximum number of alerts a controller can deal with at once
Tracking alert display time
This shows the amount of time a user will remain visible on the overview map without a signal being received from their device
Alert Sound
This gives you the ability to select up to 5 options to change the alert sound variation when a App user raises an alert through the dashboard
Duress Alert Sound
It works in the same way as the alert sound, which gives you 5 options to change the alert sound variation for when the App user raises an ‘duress’ alert
Length of alert sound
This displays the length of time the alert sound continues on dashboard before stopping when an alert is raised by the App user
To complete, simply press ‘ Save Alert settings’.