Category

Alerts

Forced logout

Users > Manage users > search user > force logout Having this facility in place allows the controller of the dashboard to ‘force logout’ a specific user from the app....
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Delete users

Users > Manage users > search user > delete Upon request or if an user is no longer in need for accessing the App. They can be simply removed within...
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User escalation policy

Users > Manage users > User escalation policy For each individual user, we give you the ability to add user escalation policy specific for that user. For example, once this...
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Searching for old alerts

Via the dashboard, you can search for any prehistoric  alerts which would have been closed.   To do this, select ‘Alert’’ within the main header > View current > Closed...
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How to deal with an alert

When an alert is raised, this will be displaying on the alerts overview page section. It’s the responsibility of the administrator or controller to assign themselves to an alert by...
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Creating alerts

In certain situations, an operator may need to create an alert directly from inside the dashboard to notify that a user is in danger. Once the ‘create alert’ tab is...
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Handling alerts

The alerts page provides an overview of the active users and the types of alerts they have raised.  It gives you  the ability to view  users that are currently logged...
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