Users > Manage users > search user > edit> profile> emergency contacts
The emergency contact is an important part of user escalation process. As, it gives the user extra peace of mind that someone can check they’re safe in a state of emergency.
Assigned emergency contacts would receive a text message and/ or email notification with details of the users location and also audio/video evidence through dynamic link.
Portal Administrators have the ability to update, amend or delete emergency contacts from this area of the portal.
Step 1 – Select ‘ Emergency Contacts’ header
To Add a New Contact – select ‘Add contact’
Step 2 – Enter Name, Country Code Mobile number, Email address
It will give you the ability to send a notification to the named emergency contact when selecting the ‘ Enable notification’ toggle.
Step 2a To complete press ‘save’
Edit/update or amend existing contacts
Step 3
- Select menu icon by the named emergency contact
- Select ‘edit’
- Amend details
- Press ‘update’ to save details